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So my new job is mostly okay. Probably about 3/7ths of the calls are simple like is article X in store Y.

Perhaps 1/14 of the calls I get have no good resolution where I have no choice but to disappoint a customer.

Here is one example: he orders an item that says it should be delivered by next day. He has technician come next day to take item to do installation. Normally this product would be delivered by next day but for some reason, four days have passed and apart from a shipping label having been assigned, there's been no movement from the distribution center. The customer had to pay the technician though the tech did not end up doing the work because he didn't have the item. There was no good solution for him.

I had another weird example, he buys a mobile device from a marketplace vendor, then after that from a nearby store he buys a 20$ screen protector. The mobile device ends up with a problem, he successfully returns it to the vendor for exchange and is now asking the vendor to refund him the 20$ for the screen protector that the customer did not buy from that vendor. I tried to explain to the customer that the vendor has no reason to refund him 20$ since that 20$ wasn't sent to the vendor for the screen protector in the first place.

With this job being Thu-Mon 9h-16h30 I'm not yet in a proper routine to return to blogging here on a regular basis, but I'll get back to it eventually.